lenko

iTrader: (1)

Nut on my 410s came loose and burned up outer pinion bearing. Ordered 410s and gear install kit from CJPonyparts (free shipping - wow). Install kit was shipped to my US pickup town and the I found the FRRP 410s were back ordered. Wasn't told this at the time of order. Canceled 410s and ordered from another online and they were shipped and delivered within three days and only two days after the CJPonyparts $ 85.00 ring and pinion install kit. Had some other pieces ordered for my Mustang and boat to the same US location. Made a special trip to pick all items up and to my disappointment the $ 85.00 ring and pinion install kit I was expecting turned out to be a small box from CJPonyparts containing a dirty greasy folded differential gasket and a small pastic bag containing a few pinion spacers. There were no bearings, races, seal or any of the items in a real master install kit and all those items wouldn't even fit in their little box. Talk about disappointment. Couldn't wait to drive the 60 + miles home to call CJPony about this. The person I spoke to wanted a photo of the box and items so I sent him one. The end result was they reimbursed my credit card and did not take any extra steps to get an install kit quickly to me and now said they would have to order it. I lost $.50 in the credit card transactions with Us/Can exchange rate. CJPonyparts is a terrible company to deal with and it has absolutely no "goodwill" built into their system. They do not go the extra step to try and rectify their screwup as many other companies do. I will never buy from them again and will definitely not recommend to anyone.
I did order the install kit from another US Muscle car dealer at a cheaper price and for $ 24.00 more for shipping had it in two days. At least I got it and with GREAT SERVICE.

VAEM

Ouch. Thanks for the heads up.

1low03gt

Crazy!!Got to be careful this days.Thanks for the heads up.

SNAKEBITE

Crazy with the slow economy and still poopy customer service

Windstang

I ordered a few things from CJPony and all arrived with no problem. The parts were backordered however so were a bit longer getting delivered. I found their shipping costs to Canada were more reasonable than some other US companies. Sounds like perhaps they don't stock alot thus longer delivery. Anyway thought I'd pass along my relatively good experience with them.

Steve@CJPP

First off I am sorry things didn't work out to your liking. Can I have your order number of this transaction so I can see what exactly your ordered. We have a multiple install kits. If you ordered this online it tells you the inventory status of the item you are ordering, if you ordered this via the phone then the sales person should of told you that it was currently out of stock.

Let me look into this situation and see what happen.

Darkhorse

S'up Riss,

You're all up in Canada these days! It's Corey

I've been surfing the site this month, one Wed left trying to see if I need anything. Do you have the Race Star Lug nut kits in stock?

Ray Spencer

So Paul are you back in the Mustang world?

Steve@CJPP

haha what's up brotha long time no see Think the last time we see each other was back in our BMC days at Carlisle. How's things with you and the Missus? I have these in stock currently.

601-1416D-20 Mustang Race Star Industries Lug Nut Closed End Full Kit For Direct Drilled Wheels | CJ Pony Parts

Darkhorse

LOL! Yes, we're all good. 03 Cobra vert, 2012 GT, 92 FlareSide, Aviator now.

I saw you reppin' CJ at the NMRA events and stuff, good stuff. Just starting to warm up here so the first track day is May 15, watch for pics.

About 2 hours ago I bought the lugs and a driveshaft from a place up here.

I'll keep surfing the site for next Wed to see what else. I'm running out of budget tho.

Glad you're doing well, are you going to Woodward this year?