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-   -   FORD CEO REFUSES to ANSWER (https://www.cmoc.ca/ford-news-23/ford-ceo-refuses-answer-19414/)

DublDee 02-20-2014 02:13 PM

Hey BBYE, I'm just curious as to how you went about attempting to contact them? Did you email, or write a letter? Who, or where did you send it too? I have no problem trying to get on board, and help out trying to get an answer, or repsonse to your concerns, I just want to make sure we are going about it the right way. Calling someone out, on a forum that they never frequent is quite honestly a waste of your time, and will not gain you any results, I'm sure. Like I said I'm more than happy to help.

DublDee 02-21-2014 05:04 PM

Ok so I decided to try contacting Ford myself regarding some of the concerns raised on this thread about the 50 year celebrations in Canada, or lack there of, and to my surprise, I got a reply to my email in less than 24 hours. This is what they wrote me:

Dear Mr. Dee,
My name is Jennifer and I am with the Ford of Canada Customer Relationship Centre. I received your email regarding the Ford Mustang’s 50th Anniversary celebration.
First, allow me to thank you for your loyalty to our company. I appreciate the time you have taken to write us and make us aware of this issue.
Ford of Canada is planning some 50th anniversary events but cannot confirm the details or locations just yet. We recommend that you visit our Ford Mustang page found on our website at 2015 Ford Mustang | Power for the Sports Car Fanatic | Ford.ca.
You may sign up for updates using the Blue “Get Updates” button on the upper right corner of the screen. Please note that you should be on the Mustang page to receive Ford Mustang related updates. We will include any 50th anniversary events in the communications that go out from this page.
Thank you for contacting Ford of Canada,
Jennifer
Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your question or questions please contact the Customer Assistance Center via telephone Monday through Friday between the hours of 8:30am and 8:00pm. You can reach the Customer Assistance Center at (800)565-3673. Hearing impaired callers with access to a TDD may contact (800)232-5952.

Anyway, I hope this answers some questions, and hopefully we can look forward to some nearby events. :D

Apocalypse Pony 02-22-2014 11:50 AM

Nice job DublDee, all it takes is one guy who can take the right approach and ask the right questions. Ford's really listening to it's buying public when you get an answer that fast.

mugs72 02-22-2014 12:21 PM

That is nice to read/hear. I will definitely try to make one if there is one in SWO.

1low03gt 02-22-2014 10:16 PM


Originally Posted by Apocalypse Pony (Post 193307)
Nice job DublDee, all it takes is one guy who can take the right approach and ask the right questions. Ford's really listening to it's buying public when you get an answer that fast.

I agree 100%. It's not what you say, it's how you express, and say it that can either make or break conversation, or response.

DublDee 02-23-2014 09:20 AM

Thanks Guys. If I receive more feedback from Ford, I will certainly post it. :tup

DublDee 02-24-2014 09:17 PM

Well I have to admit, that I am very impressed with the response back from both Ford Canada, and Ford Motor Company in the U.S. I received another email from Ford Canada, once again thanking me for contacting them with "our" concerns, but even more surprising, I received this from Ford Motor Company, asking for contact info so they can call me to discuss plans for the 50 celebration in Canada.

Hello Darren,
Thanks for reaching out to Ford Motor Company in the U.S regarding Mustang 50 Years Celebrations in Canada. I would like to call you later this week to discuss our preliminary plans to celebrate Mustang 50 Years in Canada this summer. At what number can I call you?

Marc S. Vejgman | Product Marketing Manager - Car
Directeur Marketing, Voitures
FORD | Go Further
The Canadian Road, Oakville, Ontario, Canada, L6J 5E4
T 905 845 2511 ext. 1559 M 905 466 3151
mvejgman@ford.com
Ford

DublDee 02-24-2014 09:22 PM

Well I have provided them with my cell number, and we'll see what they have to say, but if any of you have questions, concerns or suggestions for the 50th year celebrations in Canada, please post them on this thread ASAP so that I can discuss all of them when they call.

PS: Guys, I really think this is cool, and I also think it speaks volumes for Ford to step up to the plate and take this serious. Obviously our concerns and opinions matter, and that's very refreshing.....especially this day in age, so start providing me with input, I don't want this all to be for nothing. :chacha:

Apocalypse Pony 02-25-2014 03:12 AM

Guess if you ask nice, and not all ignorant and stuff, you get results. Once again, well done DublDee, kind of puts all the negative talk about Ford into perspective.

DublDee 02-25-2014 08:21 AM


Originally Posted by Apocalypse Pony (Post 193325)
Guess if you ask nice, and not all ignorant and stuff, you get results. Once again, well done DublDee, kind of puts all the negative talk about Ford into perspective.

Absolutely, now let's hope the person(s) looking for answers are going to provide me with their questions or comments so I have something to discuss with them, since they are taking time out of their busy days to contact me.


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