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Oct 23, 2014 | 03:45 AM

#11

Apocalypse Pony

Adminut

Joined: May 2009

Posts: 5,722

From: Maple Tree, Branch #2 above the rope swing

They sold you a demo model for full price, without telling you it was a demo until after the fact, and even then, after something went wrong? Wowzers.

Oct 23, 2014 | 11:32 AM

#12

Ray Spencer

Thread Starter

CMOC Supreme poster

Joined: Dec 2007

Posts: 2,437

From: Sherwood Park, Alberta

Quote:

Originally Posted by Windstang

Too bad you had to "put on the army boots' to get them to make things right. But at least it will be done and you can enjoy your new unit. They probably just assumed that everything was working when they turned the power on, heard some radio station - and said "we're done". They could have handled this better.

Got the new unit in yesterday (Wednesday) it works well. Spoke to the install manager he said he never thought about asking any of the other 12 locations in the province for the same unit. But the General Manager knew what to do, hopefully he has passed this on to his staff to avoid a similar situation. Someone needs a few lessons in customer service for sure.